On The Move USA INC

Easily the best move experience I've ever had. It's thanks to Yelp that I found OTM USA so I'm returning the favor. Frank & his team were prompt, polite, professional, personable, & beyond reasonably priced.I did all the packing but needed help loading a U-Haul U-Box container to be shipped long dis...

This was a horrible experience. One year later I still am furious every time I think about On the Move with Frank and his crew. They were supposed to arrive at 8 am. They would call me every hour or so to let me know they were "on their way." I finally told them I had to be out of my house by 5pm as...

Avoid!! I have moved every 2-3 years in the past 15 or so years, and this was the worst experience I have ever encountered. I had our 700 sq ft apartment boxed up and ready to be loaded in the U-Haul. Instead of taking the estimated 2 hours, it took well over 5 hours! Frank showed up late and compla...

Horrible. They showed up 4 hours late but kept calling and texting me to say they were "on the way." They cause damage to the wood floor of the house I was moving out of and told me they just scratched the surface. When I showed them the deepness of the scratch they told me to cover it with crayon....

I had a tricky move to NYC from the west coast. It is the middle of the pandemic and I had a live unload move. I had a different company scheduled and they were giving me the worst time about what time I need them there, the problem was someone didn’t mark my move down as a live move where I got one...

Frank with On The Move USA really great. I had a U-Box shipped from across the country and he collected it from the U-Haul location and unloaded all of the items to two locations. The service was quick, the price was reasonable and Frank did a great job of communicating. I highly recommend this serv...

What a great experience! Reasonably cost. I moved within NYC Manhattan from Midtown East to Lower East. Frank (owner) came to the apartment the night before the move to wrap all of the furniture. He was professional and easy to talk to. Movers (Mike and Maurice) arrived on time the next morning. The...

Frank and his crew did a phenomenal job. The arrived on time, worked quickly and definitely surpassed my expectation. Definitely recommend them!

Ive moved so many times, and never have I ever actually enjoyed it. On The Move USA changed that!! These guys were so professional and fun that I was actually laughing and relaxed during the move!! The day was shaping up to be a nightmare, we had arranged a relo-cube drop off through another compan...

They did pick up my furniture and packed it in 2 uhaul boxes but refused to do anything about damage to my couch, dresser, nightstand, headboard and chair. They did NOT pad my things even though there was plenty of pads. Over 4 full packs of pads were thrown in at the end. I had to call 3-4 times an...

We had never used On the Move before, we just chose them from the U-Haul website for our cross-country move from New Jersey to California using U-Haul's U-Boxes.Frank was great with pre-move communication (about U-Box delivery time, Certificate of Insurance to enter the building, etc).The day of the...

They recommend to set moving hours as 8am and they late for 1hr without any contact. Didn't even said sorry of course. I paid two guys for four hrs. For one bedroom apt, it took full 4hrs. Even though we already did 6times trip with our own car for 4dats and I was taking mattress myself. and they wo...

Wow i cant say enough. About the gentle men that were here today Frank and his assistant were wonderful treated my customer so great did an awesome job at packing ..i would def give info to more customer to use them ,Thank you for all your hard work God Bless

I recently completed a move that required significant coordination of multiple parties in a short period of time, including navigating very strict requirements from the building. Frank and Naomi were great--went "far above and beyond" in several ways to help ensure the move got done and got done we...

Horrendous experience with On The Move USA movement coordinator Frank Rivera and Naomi in the office. After assurances that the men would be there to move us at 1pm at the latest, multiple frantic phone calls later resulted in movers appearing 2 1/2 hours late...on a Friday afternoon in NYC area....