Pinnacle Moving & Storage INC
- USDOT number
- 1541170 ↗
- MC number
- MC1579788 ↗
- Phone
- (315) 788-8910
- Fleet
- 4 trucks · 8 drivers
- Safety (FMCSA)
- 3 inspections · 0 crashes
- Service area
- Intrastate — hazmat
- Location
- 26206 STATE ROUTE 37, Watertown, NY 13601
- In the registry since
- 2006 · 20 years
- FMCSA registration updated
- Aug 2024
Rating trend by year
Share of 1–5★ reviews per year, Google + Yelp combined (32 dated reviews)
Rating breakdown
Star-by-star breakdown above is based on the 32 reviews we've captured the full text of so far — out of 49 total reviews across Google & Yelp.
Customer reviews (49)
Horrible company. The movers that came to pack didn’t pack well. Left stuff unpacked for whatever reason. They came Thursday and Friday to pack. We were nice and put all the boxes and small stuff in the garage. Today they came at 945 and just walked around and talked for 45 min before doing anything...
Please read the 1 star reviews they are real. Everything was agreed upon in advance, movers come. Tell you that you only get half a truck and then proceed to raise your quote 4x. You cancel like a normal person and then lose your 3500 security deposit and they don't have to move you. It's literally...
We used their scale to help prep for our move. Quick, easy, and good service!
I am amazed at this moving, packing and delivery of this company. From Steve, customer service, the packers and the delivery, was very honest and effective. I misplaced a ring and found it packed in a box. I love this company and will recommended with my eyes closed! Ty yall.
Good service courteous and respectful
ONLY RATING THE SCALE…. Scale is plenty big enough for any rig and trailer, $7 is the best around. Only downside is they need to have it available on weekends, people need to weigh their shipments empty and full so it would be beneficial
We read this company's 7 lowest-rated reviews and sorted what they describe, unverified, as written by the reviewers. A type is listed once two or more reviewers describe it, and a review that describes two problems is counted in both rows. Quotes are the reviewers' own words.
Bill higher than the quoteThe price went up on moving day or at delivery
3 reviews · latest 2026
“the day of the move the moving company they contracted through said it was closer to 1500-1600 cubic feet of stuff and would be $11,000 to move.” 1★ · Google · Jul 2025 · Kristin Knies · Read the review →
“When the mover got here, he took one look around and said that it's not enough cubic feet he's going to have to charge me $5,870.00” 1★ · Google · Jul 2021 · Jim Mcferren · Read the review →
Late pickup or deliveryPickup or delivery happened later than promised
2 reviews · latest 2025
“Showed up on the wrong days, late and with little communication” 1★ · Google · Aug 2025 · Philip Ross · Read the review →
Damaged or lost belongingsItems broken, lost or missing during the move
2 reviews · latest 2025
“We lost so many item and our 65 flat screen Tv is smashed.” 1★ · Yelp · Jan 2022 · Joy W. · See this company on Yelp →
These are customers' accounts, quoted as written. Problem types and sums are our reading of each review. We do not verify individual claims, and the company may dispute them. Counts cover the 7 low-rated reviews we read, not every review on Google or Yelp. Bars compare the types with each other.
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