Better Rate Movers
★ 2.0· 62 reviews · Bronx, NY
✓ Cargo covered ⚠ Not currently active
- USDOT number
- 2448460 ↗
- MC number
- MC845045 ↗
- Phone
- (718) 852-0768
- Fleet
- 1 truck · 3 drivers
- Safety (FMCSA)
- 0 inspections · 1 crash
- Service area
- Interstate moves
- Location
- 724 GARRISON AVENUE, Bronx, NY 10474
- In the registry since
- 2013 · 13 years
- FMCSA registration updated
- Feb 2017
Movers
Rating trend by year
Share of 1–5★ reviews per year, Google + Yelp combined (12 dated reviews)
2.3★
2015
3
1★
2016
6
1★
2017
2
1★
2018
1
5★
4★
3★
2★
1★
Rating breakdown
2.0
62 reviews total
5
0
4
1
3
0
2
1
1
10
Star-by-star breakdown above is based on the 12 reviews we've captured the full text of so far — out of 62 total reviews across Google & Yelp.
Customer reviews (62)
Yelp
"Better Rate Movers" shouldn't even get one star. Do not use this company to move your possessions across the country. They didn't break some things here and there, they destroyed our furniture. Broken table legs, broken cabinets, broken vintage lamps and tables. They even tried to secretly glue...
Yelp
This mover was assigned to me through a brokerage company I contracted with (Long Distance Movers, Inc.). I had no idea who my actual mover would be, if so I would have done research and avoided both companies at that point. Firstly, the foreman (Daniel) and Better Rate Movers are con artists - I...
Yelp
This bunch has now set up shop at 724 Garrison Ave, Bronx. Same phone number: 718-852-0768, now a moving broker. We dealt with Jay. We were told we'd see the movers in N.H. noon-2:00pm, but the driver called to say it would be 5pm on a Friday before they got there to pick up our things. They arrived...
Yelp
I'm finally remembering to get around to update this review. These people took JUST under 4 weeks to get my stuff to me. They finally called me the evening of the 17th to say they are coming the morning of the 18th. The really bad part was once I spoke with the drivers that actually delivered my stu...
Yelp
I join the others by saying "NO, NO NO!!" I have the unfortunate experience of working with Better Rate and my nightmare isn't over with. I went through AAA Moving Company and i didn't realize they were a broker. Once I realized it, I wasn't really worried as I thought AAA would stand behind anythi...
Yelp
They dumped the stuff and left without putting the beds together. They lost the screws and nuts for all the beds. The guys rudely left saying there are no screws and he doesn't have time. My bed was also broken.This company should shut down. Why does yelp not have zero stars?
We read this company's 11 lowest-rated reviews and sorted what they describe, unverified, as written by the reviewers. A type is listed once two or more reviewers describe it, and a review that describes two problems is counted in both rows. Quotes are the reviewers' own words.
Damaged or lost belongingsItems broken, lost or missing during the move
5 reviews · latest 2018
Damaged or lost belongingsItems broken, lost or missing during the move
5 reviews · latest 2018
“Broken table legs, broken cabinets, broken vintage lamps and tables. They even tried to secretly glue some damage together” 1★ · Yelp · Jul 2018 · Chris O. · See this company on Yelp →
“They lost the screws and nuts for all the beds. … My bed was also broken.” 1★ · Yelp · Aug 2016 · Anoop K. · See this company on Yelp →
“pretty much all the items that they packed were completely crushed, scratched and cracked due to stacking too much weight on my furniture pieces.” 1★ · Yelp · Apr 2016 · Shelby O. · See this company on Yelp →
Belongings held for extra paymentCrew refused to unload or deliver until paid more
2 reviews · latest 2017
Belongings held for extra paymentCrew refused to unload or deliver until paid more
2 reviews · latest 2017
“They also threatened to hold my items hostage and charge me re-delivery and storage fees unless I paid the new bogus price” 1★ · Yelp · Oct 2017 · David D. · See this company on Yelp →
Bill higher than the quoteThe price went up on moving day or at delivery
2 reviews · latest 2017
Raised inside reviews quoted under other problems
Late pickup or deliveryPickup or delivery happened later than promised
2 reviews · latest 2016
Late pickup or deliveryPickup or delivery happened later than promised
2 reviews · latest 2016
“These people took JUST under 4 weeks to get my stuff to me.” 1★ · Yelp · Sep 2016 · Bruce D. · See this company on Yelp →
“TWENTY DAYS after calling daily asking for a manager, they were able to locate my stuff” 1★ · Yelp · Jul 2016 · Shelby S. · See this company on Yelp →
These are customers' accounts, quoted as written. Problem types and sums are our reading of each review. We do not verify individual claims, and the company may dispute them. Counts cover the 11 low-rated reviews we read, not every review on Google or Yelp. Bars compare the types with each other.
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